WHO WE ARE

We are an innovative start-up, highly specialised in fieldwork management. We offer a complete range of services in the field of market research with a high level of expertise and experience in the healthcare sector.

Our mission is to innovate in the sector by introducing new tools and methods of managing the business, combining our expertise in IT with the passion and experience of over 20 years of fieldwork activity.

Our strengths

The Team

Our team is extremely dynamic and flexible, ready to deal with any new challenge. We have an extensive network of highly-qualified professionals, with solid know-how in individual research areas and the various methodologies specific to the sector.

Efficiency

Our step-by-step planning approach, experience and flexibility make us the ideal partner. Guaranteed results from a reliable team with a strong focus on punctuality and quality. We can rely on a widespread field network throughout Italy: area supervisors, quantitative and qualitative interviewers, recruiters, researchers, and translators.

Quality

We follow the strictest quality standards, industry guidelines and codes of conduct: Esomar, EphMRA, BHBIA.

Expertise

Staff with a high level of expertise and soft skills, a love of teamwork and a commitment to continuing professional development.

Innovation

New fieldwork management tools enable us to deliver service of the highest level.

Support

We listen to and seek a deep understanding of the client's needs with a consultancy-based approach.

Processes

At FieldCare we are committed to following the strictest quality standards, industry guidelines and codes of conduct and providing our services always in compliance with the GDPR. We use innovative and personalised software to monitor each stage of the production process.

Qualità

Careful selection of suppliers
Continuing professional development
Rigorous checks on collected data
Assessment of each supplier for each order
Customer satisfaction analysis
Continuous monitoring and improvement

GDPR

Data collection, storage, viewing, communication and deletion
Protected databases and archives
Encryption systems
Maximum protection of data supplied by clients
Consent monitoring system
Advanced IT infrastructure

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Who we are

Services

Fieldwork

We work alongside research institutes and agencies in the total management of the operational phase.

Consultancy

We support clients in the research design process to identify the best solutions together.

Full service

We support our clients throughout all research phases: planning, data collection, processing and the presentation of results.

The main services we offer in the consumer, business and healthcare sectors are as follows:

Project management
Carrying out quantitative interviews (face-to-face, online, telephone, at home, in-hall)
Carrying out qualitative interviews (in-depth face-to-face, on web platform, by phone, focus groups in-person or on an online platform), also in English
Respondent recruitment with or without a list of contacts
Big data collection from social networks
Desk research
Scripting and hosting of CAWI and CATI questionnaires
Editing, coding
Transcriptions in Italian and English
Translation of materials
Data processing
Analyses and reports in Italian and English
Online platform management
Management of respondent incentives
Management of adverse events

Tools and sectors of operation

Through the experience built up over time FieldCare has the capacity to operate in various sectors, drawing upon an in-depth knowledge of the specific characteristics of each market:

Healthcare, pharmaceutical
Food
Personal care
IT
Utilities
Advertising and media
Third sector

We can carry out studies on concepts, products, brand image and reputation, consumers, behavioural trends, social issues, patient journeys

Our fieldwork systems include:

CATI, CAWI, CAPI on the IdSurvey software platform
F2F interviews, Focus Groups and IDIs in-person and online using the 3CX communication system
Data collection from social media and the web

We are currently developing new, innovative proprietary tools for use in the provision of fieldwork services, through partnerships with IT companies.

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Services

Experience

Operating in healthcare market research requires the ability to establish an ongoing relationship of trust with all stakeholders within the sector: doctors, pharmacists, nurses, payers, patient associations and the patients themselves.

Our entire team's knowledge, previous experience and know-how within the healthcare sector enables us to provide valuable support in any type of medical-pharmaceutical research.

Tools and services

We are able to collect data and produce detailed output using classic, sector-specific methodologies and also using innovative research systems.

We have innovative proprietary software for profiling healthcare professionals in both the public and private sectors: general practitioners, specialists, nurses, KOLs, and payers - all selectable by specialisation, type of facility, geographical area and type of patients treated.

With the collaboration of doctors and patient associations we are also able to contact the patients themselves, including those with rare pathologies.

All services offered by FieldCare are available for the healthcare sector.

Processes

Our team keeps constantly up-to-date with the training offered by pharmaceutical companies for the continuing professional development of everyone involved in the research. We ensure the effective management of adverse events, with punctual and detailed reporting, according to the time frames and methods specified by Pharmacovigilance.

The services provided by FieldCare comply with the guidelines of EphMRA (European Pharmaceutical Market Research Association), BHBIA (British Healthcare Business Intelligence), and - naturally - ICC/ESOMAR.

The highly sensitive and critical nature of the data collected and processed leads us to prioritise the requirements of the GDPR using procedures that are fully integrated into every step of the activities involved.

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Healthcare

Get in touch

Get in touch with us

We’re ready to support you in your projects!

FieldCare s.r.l.

Via Palau, 135
00148 Roma (RM)

+39 06 87805787

info@fieldcare.it

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